Política de reembolso

REFUND & RETURN POLICY

At Fiorelle, every piece is chosen with care, and we want each one to find its place in your wardrobe. If an item isn't quite right, we're happy to help.

RETURN WINDOW
You may request a return or exchange within 30 days of receiving your order.

ELIGIBILITY
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and unaltered
- In their original condition, with all tags attached
- Returned in the original packaging, where applicable

For hygiene reasons, the following items cannot be returned unless they arrive damaged or defective: earrings, intimates, swimwear, and any item marked as final sale.

HOW TO START A RETURN
To begin a return or exchange, please contact us at support@clarafiorelle.boutique with your order number and the item(s) you wish to return. Our team will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

EXCHANGES
If you would like a different size or color, please mention it in your request. Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund instead.

REFUNDS
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit to your account.

Original shipping charges are non-refundable. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@clarafiorelle.boutique with your order number and photos of the item. We will make it right with a replacement or a full refund, at no cost to you.

LATE OR MISSING REFUNDS
If you have not received your refund after the timeframe above, please first check with your bank or card issuer. If you still need assistance, contact us at support@clarafiorelle.boutique.

CONTACT
WS DIGITAL LLC
9390 SW 72nd St, [Miami, Florida, United States
support@clarafiorelle.boutique